Merchants SA (Pty) Ltd and its direct and indirect affiliates and subsidiaries (collectively “Merchants” “us” and “we”) understand the importance of protecting your personal data.
This Privacy Statement describes how Merchants collects and uses your personal data, who we share it with, and your choices and rights in relation to your personal data.
It applies to personal data that we collect from you during your interactions with us, whether online, including through our websites (including mobile sites) and social media sites (“Sites”), mobile applications (“Apps”) (collectively “Online Services”) that link to this Privacy Statement, in writing or orally, or personal data that we may collect offline or receive from third parties.
Personal data is any information that identifies you as an individual or relates to you as an identifiable individual.
Depending on how you interact with us, personal data we collect may include:
We may also collect other information that does not personally identify you. Such other information includes browser and device information, website and application usage data, IP addresses, demographic information such as marketing preferences, geographic location, primary language, and information collected through cookies and other technologies or information that has been anonymised or aggregated. If we link this information with your personal data, we will treat that linked information as personal data.
You can choose not to provide personal data to us when requested. However, if this is necessary to provide you with our solutions and services, access to our Online Services, or to perform administrative functions, we may be unable to do these things.
We do not collect sensitive personal data about you, e.g. information relating to your health, religion, political beliefs, race or sexual orientation and ask that you do not send or provide this information to us.
We may collect your personal data from you in a variety of ways when you interact with us, including:
When we process your personal data in connection with the purposes set out in this Privacy Statement, we may rely on one or more of the following legal bases, depending on the purpose for which the processing activity is undertaken and the nature of our relationship with you:
We may use your personal data to:
We engage in these activities to manage our contractual relationship with you, to comply with our legal obligations, or for our legitimate business interests.
We engage in these activities with your consent or for our legitimate business interests.
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation and for our legitimate business interests.
We may share your personal data for the purposes set out in this Privacy Statement (as applicable):
Any third parties with whom we share personal data are contractually required to implement appropriate data protection and security measures to protect personal data and are not permitted to use personal data for any purpose other than the purpose for which they are provided with or given access to personal data.
Merchants is committed to protecting your personal data from accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure by using a combination of physical, administrative and technical safeguards and contractually requiring that third parties to whom we disclose your personal data do the same.
However, while we have implemented reasonable technical and organisational precautions to protect the security and integrity of personal data, due to the inherent nature of the internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
We maintain physical, electronic and procedural safeguards to protect your personal data. We strive to protect information transmitted on or through the website or Online Services, however, we cannot and do not guarantee the security of any data or information you transmit on or through the websites, and you do so at your own risk. We cannot and do not guarantee the security of your data and information.
As a global company, Merchants may transfer your personal data to countries where we do business or to international organisations in connection with the purposes identified above and in accordance with this Privacy Statement.
For individuals in the EEA or Switzerland: Where we transfer your personal data from a location within the European Economic Area (the “EEA”) or Switzerland to a country or international organisation outside the EEA or Switzerland and that country or international organisation does not provide a level of protection for personal data which the European Commission (“Commission”) deems adequate, we use and adhere to the standard contractual clauses (“SCCs”) approved by the Commission to legitimately transfer personal data. You may obtain a copy of these measures by contacting us in accordance with the “How to contact us” section below.
Merchants adheres to applicable data protection laws in the EEA, which provide you with certain rights relating to your personal data (if you are an EU individual), subject to any legal exceptions. Your rights include:
We will consider such requests and respond to you within 30 days. We may require verification of your identity before providing a copy of your information, as permitted by law.
You may lodge a complaint with a data protection supervisory authority if you believe that your data protection rights relating to your personal data have been breached by Merchants or that your personal data has been compromised in some way. However, we recommend you contact us before doing so as we may be able to resolve any issues with you directly in a more efficient manner.
A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
You may contact us with requests, complaints or questions regarding these rights as set forth in the “How to contact us” section, below.
Similarly, individuals in countries outside of the EEA and Switzerland may exercise their rights under any applicable data protection laws by contacting us in accordance with the “How to contact us” section, below.
These technologies collect information that your browser sends to our Online Services including your browser type, information about your IP address (a unique identifier assigned to your computer or device which allows your PC or device to communicate over the Internet), together with the date, time and duration of your visit, the pages you view and the links you click.
Our Online Services may also contain web beacons or similar technologies from third party analytics providers, through which they collect information about your activities across our Online Services to help us compile aggregated statistics.
We may send you direct marketing communications about our solutions and services. You can choose whether you wish to receive marketing communications from Merchants by email, SMS, post and phone. You may opt out of receiving marketing materials from us at any time and manage your communication preferences by:
Attn: Head of Marketing
Ground floor Roland Garros Building,
57 Sloane street
Include your details and a description of the marketing material you no longer wish to receive from us. We will comply with your request as soon as is reasonably practicable.
If you opt out of receiving marketing related communications from us, we may still send you administrative messages as part of your ongoing use of our solutions and services, which you will be unable to opt out of.
We do not provide your personal data to unaffiliated third parties for direct marketing purposes or sell, rent, distribute or otherwise make personal data commercially available to any third party.
We will retain your personal data for as long as is necessary to fulfil the purpose for which it was collected unless a longer retention period is required to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements. The criteria we use to determine retention periods include whether:
We may update this Privacy Statement at any time. If we do, we will update the “last modified” section at the bottom of this Privacy Statement.
We encourage you to regularly review this Privacy Statement to stay informed about our privacy practices.
If you have any questions about how your personal data is handled by Merchants, you have a privacy concern or you wish to make a request or a complaint relating to your personal data, please contact us.
You can reach us at [email protected] or at:
Attn: Group Legal Manager
57 Sloane Street, The Campus, Bryanston,
Wanderers Building, Second Floor,
Johannesburg, South Africa 2021