Technology

Technology

Keeping up with changing customer demands is a challenge in a digital era.  High investment costs and risk mean you can end up with outdated technology and infrastructure.  Backed by the best stable technology providers in the world, Merchants is able to offer a unique blend of innovative technology and customer management expertise.

Partnership for growth

By working with Merchants, your business will enjoy:

Decades of experience in delivering multi-channel contact centres, with the right blend of people, technology and processes.

Access to the latest innovative Contact-Centre-As-A-Service technology and best practice customer experience management

A scalable, cost-effective service model and single roadmap to meet future customer interaction needs, without the risk of ownership

Secure multi-channel client experiences

Customer experience meets innovation in one customer management platform.  Our tailored solution options offer intuitive interfaces, always-on reliability and business (not IT) focused controls.  With Dimension Data’s technological capabilities, we make sure you have strength and security at the core, while delivering the right experiences for your customers.

Optimised customer management

Our next generation Contact-Centre-as-a-Service platform manages all essential elements of a contact centre.   We’ll work with you to ensure it fits with your IT infrastructure, and advise you on your digital business needs.  Our team of customer management specialists will help you manage capacity and data, to drive efficiency and grow revenue.  You’ll also benefit from optimised self-service, a single view of customers and more flexibility and control than any other platform.

Flexible options, less risk and lower costs

We give you instant access to the latest technology and global best practice, without the investment risk. Our cost effective contact centre solution is scalable, to give you the choice of technology, equipment, training and staff. And because we’re backed by the best stable technology providers in the business, you’ll enjoy:

Robust, flexible and secure infrastructure solutions

Access to the best technology skills, vendor partnerships and app developments

Business intelligence solutions and advanced analytics

To find out how to blend your existing business tools with innovative technology to deliver the right customer experiences, please get in touch with us.
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Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.


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