Service Desk Outsourcing

Specialist Technical Support And Scalable Help Desk Services

Improve Your End User Experience And Optimise Digital Capability. With pressure on your existing resources, only a handful of businesses have the right skills in place to help manage the technical requirements of a business or customer queries. Our people are highly skilled in ISO level skills, and use data and customer care metrics to reduce down time and manage the frustrations that staff and customers may experience. Our flexible sourcing options keep your costs low as you support your IT infrastructure, so you can focus on your core business. We will provide data management in a multi-channel, multilingual environment, to ensure effective first call resolutions.

When it comes to your help desk, your end users should enjoy the same high quality service experience as anywhere else. Service desk support is a vital part of your business, yet it’s often the first to suffer as quality standards slip and operating costs are slashed. As you try to meet growing service demands and reduce downtime, you may be asking yourself how to:

Increase capacity to reduce downtime, without the extra HR costs.

Improve help desk support, but without a contact centre.

Reduce customer and staff frustration.

Gain insight through data intelligence.

Apply a contact centre quality approach to an historically non-customer focused service.

We have managed to reduce costs by 10% and increase end use satisfaction levels to 95% (up 12%) over a year at Dimension Data.

Our service desk solutions gives you instant access to the best skills, capacity and expertise you need to drive optimal efficiency. By working with us, you’re gaining a trusted partner with the scale, experience and passion for brilliant end user and customer experiences across every channel. As service specialists we will combine the technical requirements of an ITIL aligned environment and overlay efficiencies and implement a service culture.

This allows us to offer you a tailored solution that delivers:

The ability to manage more multi-channel queries, at a lower cost.

Data intelligence that supports your business.

Better service, reduced down time and less customer frustration.

Access to specialist skills and international standard support.

More time for your internal people to focus on their core business skills.

To find out how our tailored service desk solutions can deliver efficiency and an excellent customer experience, please be in touch with us.

Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.

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