IT Service Desk

IT Service Desk

Only a handful of businesses have the right skills in place to help manage the technical requirements of their business and customers. Service desk support is a vital part of your business, yet it’s often the first to suffer as quality standards slip and operating costs are cut. As service desk specialists, we’ll make sure your help/service desk end users enjoy the same high quality, multi-channel service experience as anywhere else.

Partnership for growth

By working with Merchants, your business will enjoy:

Management of more multi-channel queries, at a lower cost

Better service, reduced down time and less customer frustration

Access to specialist skills and international ISO-level support

Meet growing service demands

We give you instant access to the best skills, capacity and expertise you need to meet growing demand.  We’ll help you drive service efficiency without the extra HR costs, which means you can focus on your core business. 

Improve your end user experience

We offer the same quality, multi-channel service experience to all help desk users/ customers.  Our ISO-level specialists combine the technical requirements of an ITIL-aligned environment with data intelligence and a service culture. To reduce downtime and manage user frustration, we drive efficiency by focusing on resolving queries the first time. 

Flexible Options

Our flexible sourcing options mean you only pay for what you need. By removing the need for an in-house service desk, we manage more queries and keep costs low.

For more on our flexible range of ISO-level service desk solutions, please get in touch with us.

Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.

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