Smart routing decisions, automated identification and well-presented customer information help agents deliver a great customer experience. That’s why we make every effort to support your integration needs with third party systems.
By working with Merchants, your business will enjoy:
Access to integration specialists who understand your business needs
Flexible solutions that integrate with in-house application toolsets
Easy integration solutions that use open APIs and pre-built connectors.
Merchants has successfully delivered IVR, CTI and Telephony services integration into a number of leading products such as SAP, Pega CRM and Amadeus amongst others.
We’ll help you assess your business requirement, and build the scope of work. Once we’ve designed the application integration architecture, we’re also able to deliver and manage the solution for you.
Our contact centre platform offers open Application Programming Interfaces (APIs) and a host of pre-built connectors into popular customer service platforms, CRM systems and traditional database repositories.
If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.