Financial & Credit Card Services

Financial Services

We have an in – depth global knowledge of the end to end Credit Card experience, insights and performance execution. Our global market experience and expertise to provide tailored, highly specialised solutions in the Financial Services Sector sets our clients apart from their competitors. Our training of quality agents, access to the latest technology and passion to make a difference to the Customer Experience enables us to be the unrivaled authority in this field. Our successful track record allows us to be a true Customer Experience partner rather than just another BPO.

Our infrastructure, and security practices provide our clients with peace of mind and allow them to focus on product development and brand promise while we focus on Customer Experience. Our systems and people are PCI and Information Security trained. Clients benefit from our in-house credit card experience at all levels as well as the ability to create seamless integration within clients’ organisations. We provide solutions for specific components of the credit card process or the full end to end solution including back office support. We provide robust security and compliance protocols with extensive experience in the development of card program policies and procedures for regulated card portfolios.

Below are some of the services we excel at:

Application support services.

Credit Adjudication Support Services.

Customer Support.

General Enquiries.

Dispute Management.

Credit Limit assessment review.

Account settlement.

Fraud Detection and Fraud Investigation.

Loyalty programmes.

To find out how our financial services can benefit you, please contact us.

Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.

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