Card Services

Card Services

With a successful track record in end-to-end Credit Card services, we see ourselves as a true customer experience partner – not just another BPO.  Our global market expertise and experience in the financial services sector means we’re best placed to deliver tailored, highly specialised solutions that work for your business.  We do this through the latest technology, and PCI and Information Security level people and systems.

Partnership for growth

By working with Merchants, your business will enjoy:

Access to highly trained agents and innovative technology

PCI and information security compliant systems and people

Seamless integration with your business and end-to-end card solutions

Tailored service solutions

We provide solutions for specific components of the credit card process or the full end-to-end solution including back office support, as well as:

Application support services.

Credit Adjudication Support Services.

Customer Support.

General Enquiries.

Dispute Management.

Credit Limit assessment review.

Account settlement.

Fraud Detection and Fraud Investigation.

Loyalty programmes.

PCI compliance

Our systems and people are PCI and Information Security trained. Our training of quality agents, access to the latest technology, and passion to make a difference to the Customer Experience enables us to be the unrivaled authority in this field. We provide robust security and compliance protocols with extensive experience in the development of card program policies and procedures for regulated card portfolios.

Flexible Options

Our flexible sourcing options mean you only pay for what you need. Our infrastructure, and security practices provide our clients with peace of mind and allow them to focus on product development and brand promise while we focus on Customer Experience.

For more on our flexible range of customer experience management solutions, please get in touch with us.

Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.

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