Back Office

Back Office

Driving efficiency and reducing costs are top priorities when it comes to managing back office and administration functions. Offering industry-leading claims and payment processing solutions, our specialist Back Office and Administration team knows how to deliver efficient solutions that optimise costs/ drive business value.

Partnership for growth

By working with Merchants, your business will enjoy:

Flexible solutions that fit your specific business processing needs

Access to an experienced team of management and frontline service specialists

Efficient back office operations with performance reporting insights

Tailored solutions that fit your needs

We have decades of experience in managing claims and payment processing solutions for a range of clients. That means we’re the experts when it comes to finding the right solution to meet your business needs, which include the most complex and paper-intensive processes.

Efficient back office and administration

We process over 35 million documents for our clients every year. Our range of services include:

Document handling

Payment processing

Data capture

Document imaging and workflow management

Claims processing and adjudication

Data storage and secure destruction

Performance management and reporting

Flexible Options

We offer cost-effective solutions that support your complex security, privacy and regulatory compliance needs. Our flexible sourcing options mean you only pay for what you need.

For more on our flexible range of back office and administration support solutions, please get in touch with us.
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Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.


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