23 July 2019
Case Study | Transforming CX to take the aviation industry to new heights
It’s a fierce market out there for airlines across the globe. Changing customer behaviour and a push to innovate means airlines have...
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Transport
23 June 2018
A customer story about Mercedes-Benz
Mercedes-Benz South Africa (MBSA) is a luxury car manufacturer that, since its inception, has maintained a solid reputation for quality and durability....
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23 June 2018
How SAA’s back-office processes drive customer experience
South African Airways (SAA) is the country’s national airline carrier and services most major domestic and international routes. Like many airlines the...
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23 June 2018
SAA engineering an amazing business recovery
South African Airways (SAA) is South Africa’s national airline carrier. A state-run entity, it services all major domestic and international routes. Like...
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