We’re “Unlocking Data” in Washington this month!
We are sending our team to Washington, USA where they will be presenting an interactive session of Customer Experience being driven through analytics, this can result in driving big changes in business through some easy to implement tweaks in your processes. By correctly analysing your existing data, you’re able to enhance the overall brand experience. Join Mithum Singh, GM Operational support at Merchants, and Michael Morrison, who heads up the Global Client Management for the Merchants Group, as they further explore the insights from the Dimension Data Global Customer Experience Benchmarking report 2019. They will illustrate the importance of leveraging technology to create brilliant, positive and easy customer experiences. As well as share tangible solutions to maximise productivity, delivering a substantial saving and seamlessly managing omni-channel environments ensuring maximum efficiency.
Meet Our Experts
Mithum Singh
Mithum Singh is a Co-Author of the Dimension Data Global Customer Experience Benchmarking Report, 2019 and has won the Global Workforce Management Manager award. He has won both the EMEA and South African awards, and he is often regarded as one of the best in SA. With over two decades of contact centre experience, across a variety of industries in both Captive and Business Process Outsourcing organisations most recently in Workforce Management, Management Information, Business Improvement, Business Optimisation and Quality Assurance. Mithum has a wealth of knowledge and experience that will add great value to your strategies.
Michael Morrison
Michael Morrison, draws on 25 years of experience gained in diverse client facing roles of increasing responsibility with leading global BPO organisations. Michael’s BPO engagements have taken him literally around the world, having supported the development of customer management solutions in regions including Costa Rica, Brazil, Central America, UK, Nordic regions, Europe, Asia and Australia, in addition to many client engagements in Canada and the U.S.A. Michael understands both organisational and industry sector challenges, and mapping them to unique and sustainable customer management solutions that leverage data analytics.
Follow their journey on our social channels to gain more insights or contact us to have some time with the team.
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