Case Study | True immersion results in continuous improvement cycle
Leaders in the sales of DIY, home improvement and building material, Massbuild comprises 105 stores under the Builders Warehouse, Builders Express, Builders...
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Leaders in the sales of DIY, home improvement and building material, Massbuild comprises 105 stores under the Builders Warehouse, Builders Express, Builders...
Read MoreSouth African Airways (SAA) is the country’s national airline carrier and services most major domestic and international routes. Like many airlines the...
Read MoreSingle point of contact for business banking customers Operating for over 150 years in South Africa, Standard Bank South Africa (SBSA) is...
Read MoreWhile work from home (WFH) has been an option for contact centres for many years, its utilisation has been sporadic and limited...
Read MoreIn recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across industries and...
Read MoreMerchants is both proud and excited to announce that we have become the first BPO providers in the country of our size...
Read MoreBy definition, Quality Management (QM) ensures that an organisation’s product or service is consistently managed against a standard that assures the organisation...
Read MoreUsing traditional recruitment methods – where a job ad is posted and job seekers send in their CV to the relevant department...
Read MoreSouth Africa’s employment landscape is notoriously competitive, as the country battles an unemployment rate of 29.1% and a youth unemployment rate of...
Read MoreThe world is facing unprecedented times in 2020, as the Coronavirus pandemic has completely shifted the way we live, work and do...
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