Taking performance to new heights
Achieving the best results ever in 2018, athletes at The Martin Dreyer Change a Life Academy are raising the bar in paddling,...
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15 November 2018
In News
Gold at the ContactCentreWorld Awards in Prague 2018
Premier South African BPO and CMO Company Merchants, a Dimension Data Company, scooped Gold at the ContactCentreWorld Awards held in Prague this...
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Merchants SA Recognised as a Certified Top Employer 2019
Merchants SA has been officially recognised by the Top Employers Institute as a Top Employer 2019 for excellence in employee conditions. Organisations...
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26 September 2018
In Articles
Top 5 contact centre trends in 2018 and beyond
Thanks to new digital capabilities, better analytics and the cloud, 2018 continues on its trajectory to place the customer experience (CX) at...
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26 September 2018
In Articles
Humanising the customer experience
Every successful customer experience relies on real human connection. Whether they’re your customers or employees, they’re driven by uniquely human qualities...
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19 September 2018
In Case Studies
Case Study | True immersion results in continuous improvement cycle
Leaders in the sales of DIY, home improvement and building material, Massbuild comprises 105 stores under the Builders Warehouse, Builders Express, Builders...
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19 September 2018
In Case Studies
Case Study | Compliance and integrated systems made easy in the financial services industry
For a financial industry client in Australia, the decision to widen its product offering resulted in significant business growth. The financial services...
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19 September 2018
In Case Studies
Case Study | How Merchants keeps compliance a top priority for a financial services client
Regulatory compliance is the top priority for all our financial services organisations, including one of our UK clients. For customers of financial...
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26 June 2018
A 7-year partnership with transunion
TransUnion serves consumers and businesses across multiple lines of business in South Africa and in selected neighbouring states. Operating in a fiercely...
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24 June 2018
In News
Aussie/SA partnership to boost cape town revenue by millions
Life admin is the buzz word of the year, and it’s a perfect fit for all those little daily details that everybody...
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