30 May 2019
In Articles
6 reasons to work with a Business Process Outsourcing partner
It used to be true that companies would outsource their customer contact centres to save costs. But in today’s competitive world,...
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12 April 2019
In News
We’re “Unlocking Data” in Washington this month!
We are sending our team to Washington, USA where they will be presenting an interactive session of Customer Experience being driven through...
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11 April 2019
In Case Studies
Case Study – Put CX at the heart of your helpdesk
Helpdesk clients should enjoy the same experience as your customers. Yet because the service is tech-oriented, it’s often low on the priority...
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20 March 2019
In News
Call And Contact Center Expo
The Merchants team will be presenting ‘Unlocking the potential of the digital human’ at the Call & Contact Centre Expo in London...
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28 February 2019
In Articles
Seven key areas that help to build a sustainable business and create happy customers
Closing the gap between your goals and customer-centric change depends on your CX strategy, operating model and technology. But real success happens...
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28 February 2019
In Articles
3 Ways That Chatbots Fail
You’ve probably encountered at least one across myriad messaging platforms. In a customer first era, chatbots are a smart solution to automating...
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29 November 2018
In Articles
Top 3 CX tech trends around the world
As companies look to technology to improve their customer experience, CX teams will need to bridge the gap between their goals and...
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29 November 2018
In Articles
AI and robotics: today’s face of CX
As one of the top 3 trends in CX, Robotics and AI can boost productivity, reduce costs and improve service. As organisations...
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Taking performance to new heights
Achieving the best results ever in 2018, athletes at The Martin Dreyer Change a Life Academy are raising the bar in paddling,...
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15 November 2018
In News
Gold at the ContactCentreWorld Awards in Prague 2018
Premier South African BPO and CMO Company Merchants, a Dimension Data Company, scooped Gold at the ContactCentreWorld Awards held in Prague this...
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