22 November 2019
In Articles
Top Employer 2020 – #TECD 20
If your business is serving customers, you’re in the business of people. To keep your foothold in any market, that means that...
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30 October 2019
In Articles
Using The Right Technology To Serve People Not The Other Way Around
From streamlining customer experiences to reducing resolution times, automation is helping agents work more efficiently, while driving improved productivity levels. Rather than...
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23 October 2019
In Articles
Are contact centres soft targets for stealing your personal data?
Hackers are becoming more brazen in the way they target organisations as they hunt for soft targets. Companies who see the value...
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4 September 2019
In Articles
How Tech improves the airline customers’ experience?
Merchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer...
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24 July 2019
Case Study | Providing excellent end-to-end customer experiences for the financial services industry
When it comes to giving customers a reason to stay loyal,financial service companies are feeling the pinch. Ever-evolving digital demands mean customers...
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24 July 2019
Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry
Telecommunications providers enable our connected world and their customers have high expectations. In an always-on digital age, survival is not just about...
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23 July 2019
In Case Studies, Retail
Case Study | Raising your retail customer experience through people, insight and technology
While sales powers the retail industry, competitive advantage is driven through customer loyalty. That means retailers have to work even harder to...
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23 July 2019
Case Study | Transforming CX to take the aviation industry to new heights
It’s a fierce market out there for airlines across the globe. Changing customer behaviour and a push to innovate means airlines have...
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16 July 2019
In Articles
Human interaction provides real moments of truth in the customer experience journey
In the age where technology has empowered customers with so much information and choice, they have become more demanding in their expectations...
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9 July 2019
In Articles
The BPO sector is critical to increasing youth employment
The Department of Trade and Industry continues to acknowledge the importance of the business process outsourcing (BPO) sector in creating jobs, stimulating...
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