News
In the age where technology has empowered customers with so much information and choice, they have become more demanding in their expectations...
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The Department of Trade and Industry continues to acknowledge the importance of the business process outsourcing (BPO) sector in creating jobs, stimulating...
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With youth unemployment affecting much of South Africa’s population, Merchants is celebrating the accreditation it received from the Global Impact Sourcing Coalition...
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More organisations than ever see their customer experience (CX) as a competitive differentiator, yet only one in 10 are happy with their...
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In their drive to be digitally relevant and hold market share, both traditional and digital banks run the risk of losing customers...
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It used to be true that companies would outsource their customer contact centres to save costs. But in today’s competitive world,...
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We are sending our team to Washington, USA where they will be presenting an interactive session of Customer Experience being driven through...
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Helpdesk clients should enjoy the same experience as your customers. Yet because the service is tech-oriented, it’s often low on the priority...
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The Merchants team will be presenting ‘Unlocking the potential of the digital human’ at the Call & Contact Centre Expo in London...
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Closing the gap between your goals and customer-centric change depends on your CX strategy, operating model and technology. But real success happens...
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