News
Merchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer...
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When it comes to giving customers a reason to stay loyal,financial service companies are feeling the pinch. Ever-evolving digital demands mean customers...
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Telecommunications providers enable our connected world and their customers have high expectations. In an always-on digital age, survival is not just about...
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While sales powers the retail industry, competitive advantage is driven through customer loyalty. That means retailers have to work even harder to...
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It’s a fierce market out there for airlines across the globe. Changing customer behaviour and a push to innovate means airlines have...
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In the age where technology has empowered customers with so much information and choice, they have become more demanding in their expectations...
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The Department of Trade and Industry continues to acknowledge the importance of the business process outsourcing (BPO) sector in creating jobs, stimulating...
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With youth unemployment affecting much of South Africa’s population, Merchants is celebrating the accreditation it received from the Global Impact Sourcing Coalition...
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More organisations than ever see their customer experience (CX) as a competitive differentiator, yet only one in 10 are happy with their...
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In their drive to be digitally relevant and hold market share, both traditional and digital banks run the risk of losing customers...
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