News

26 September 2018

Top 5 contact centre trends in 2018 and beyond

Thanks to new digital capabilities, better analytics and the cloud, 2018 continues on its trajectory to place the customer experience (CX) at...

26 September 2018

In Articles

Humanising the customer experience

Every successful customer experience relies on real human connection. Whether they’re your customers or employees, they’re driven by uniquely human qualities...

19 September 2018

In Case Studies

Case Study | True immersion results in continuous improvement cycle

Leaders in the sales of DIY, home improvement and building material, Massbuild comprises 105 stores under the Builders Warehouse, Builders Express, Builders...

19 September 2018

In Case Studies

Case Study | Compliance and integrated systems made easy in the financial services industry

For a financial industry client in Australia, the decision to widen its product offering resulted in significant business growth. The financial services...

19 September 2018

In Case Studies

Case Study | How Merchants keeps compliance a top priority for a financial services client

Regulatory compliance is the top priority for all our financial services organisations, including one of our UK clients. For customers of financial...

26 June 2018

In Customer Stories

A 7-year partnership with transunion

TransUnion serves consumers and businesses across multiple lines of business in South Africa and in selected neighbouring states. Operating in a fiercely...

24 June 2018

In News

Aussie/SA partnership to boost cape town revenue by millions

Life admin is the buzz word of the year, and it’s a perfect fit for all those little daily details that everybody...

24 June 2018

In Case Studies

Case study | a 10-year partnership with Vodacom

Vodacom is a leading African mobile communications company providing a wide range of services including mobile voice, messaging, data and converged services...