If you are using traditional CVs to recruit you are missing out
The use of digital recruitment tools by businesses is paramount in closing the skills gap and tackling the country’s ever-increasing unemployment rate....
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B-BBEE Level 1 – Merchants remains committed to transformation
Merchants is proud to announce that it has retained its Level 1 B-BBEE rating for the second consecutive year after becoming the...
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Merchants & Social Coding support matric learners through remote learning program
As part of its collaboration with local skills development company, Social Coding, Merchants assisted to develop and run a remote learning development...
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COVID changed the way consumers deal with call centre agents
A second quarter survey carried out on behalf of Merchants found that half of South African consumers have been interacting with contact...
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Merchants continues to be recognised as industry leader
Last week, the Merchants team took home four industry awards from both the Contact Centre Management Group (CCMG) 2021 Awards and Business...
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Merchants collaborates with Social Coding to colour outside the lines
Deloitte’s 2021 Global Marketing Trends Report highlighted partnership marketing as one of the year's fastest growing marketing trends and spoke to how...
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Hybrid delivery is more than remote working
Over the last 18 months, business process outsourcing (BPO), like most industries, has had to quickly and effectively adapt and shift strategies...
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Merchants competes in 11 categories at 16th Annual CCW Awards
Business process outsourcing (BPO) provider and customer experience partner, Merchants, is proud to announce that it has been chosen as a regional...
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Merchants continues to lead the way on impact sourcing
During the first quarter of 2021, Merchants created almost 1000 new jobs through its digital recruitment platform, MyCalling....
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Human connection drives successful customer retention
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer...
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