Why problem solving matters in the contact centre
In recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across industries and...
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In recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across industries and...
Read MoreMerchants is both proud and excited to announce that we have become the first BPO providers in the country of our size...
Read MoreBy definition, Quality Management (QM) ensures that an organisation’s product or service is consistently managed against a standard that assures the organisation...
Read MoreUsing traditional recruitment methods – where a job ad is posted and job seekers send in their CV to the relevant department...
Read MoreSouth Africa’s employment landscape is notoriously competitive, as the country battles an unemployment rate of 29.1% and a youth unemployment rate of...
Read MoreThe world is facing unprecedented times in 2020, as the Coronavirus pandemic has completely shifted the way we live, work and do...
Read MoreWhile it might be impossible to predict a crisis like COVID-19, making use of workforce management (WFM) tools in the contact centre...
Read MoreThe popularity of loyalty programmes among global consumers has grown steadily over the last decade, with 2020 statistics showing that 72% of...
Read MoreAs digitalisation continues to shape the way we live and work, data is one of the most valuable assets to businesses and...
Read MoreMerchants is proud to announce the achievement of an impressive B-BBEE Level 2 status, a milestone that places Merchants people, clients and...
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