23 June 2018
In News
Better equipped agents, mean better customer service
Merchants, South Africa’s longest standing and largest contact centre partner, has supported Harambee install a 39 seat contact centre simulation centre at...
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News
23 June 2018
In News
South African professional takes centre stage at global contact centre awards in Vegas
Mithum Singh, General Manager of Operational Support at Merchants, has won the Best Workforce Planning Award at the 2016 11th annual ContactCentreWorld...
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21 June 2018
In News
Customer experience at the heart of digital transformation
DIGITAL TRANSFORMATION - Expert Q&A with Ross Telfer from Merchants....
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11 May 2018
In News
Merchants Lead The Way At ContactCentreworld Awards 2018
Premier South African BPO and CMO Company Merchants, a Dimension Data Company, scooped several accolades at the ContactCentreWorld EMEA Awards held in...
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24 June 2017
In News
Addressing Youth Unemployment & Building #FutureLeaders
With youth unemployment remaining a major issue in South Africa, the country is in dire need of programmes that unleash the potential...
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