Future-Ready Recruitment Starts Here
Using traditional recruitment methods – where a job ad is posted and job seekers send in their CV to the relevant department...
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News
Welcome to the future of recruitment – MyCalling
South Africa’s employment landscape is notoriously competitive, as the country battles an unemployment rate of 29.1% and a youth unemployment rate of...
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COVID-19 – lessons learned and the ‘new normal’
The world is facing unprecedented times in 2020, as the Coronavirus pandemic has completely shifted the way we live, work and do...
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You can’t predict a crisis, but you can plan for one
While it might be impossible to predict a crisis like COVID-19, making use of workforce management (WFM) tools in the contact centre...
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Loyalty programmes – is your business ready?
The popularity of loyalty programmes among global consumers has grown steadily over the last decade, with 2020 statistics showing that 72% of...
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Analytics alone won’t improve your customer experience – introducing The Cortex
As digitalisation continues to shape the way we live and work, data is one of the most valuable assets to businesses and...
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Merchants re-claims Level 2 B-BBEE rating
Merchants is proud to announce the achievement of an impressive B-BBEE Level 2 status, a milestone that places Merchants people, clients and...
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12 April 2019
In News
We’re “Unlocking Data” in Washington this month!
We are sending our team to Washington, USA where they will be presenting an interactive session of Customer Experience being driven through...
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20 March 2019
In News
Call And Contact Center Expo
The Merchants team will be presenting ‘Unlocking the potential of the digital human’ at the Call & Contact Centre Expo in London...
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Taking performance to new heights
Achieving the best results ever in 2018, athletes at The Martin Dreyer Change a Life Academy are raising the bar in paddling,...
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