Loyalty programmes – is your business ready?
The popularity of loyalty programmes among global consumers has grown steadily over the last decade, with 2020 statistics showing that 72% of...
Read More
News
Analytics alone won’t improve your customer experience – introducing The Cortex
As digitalisation continues to shape the way we live and work, data is one of the most valuable assets to businesses and...
Read More
Merchants re-claims Level 2 B-BBEE rating
Merchants is proud to announce the achievement of an impressive B-BBEE Level 2 status, a milestone that places Merchants people, clients and...
Read More
12 April 2019
In News
We’re “Unlocking Data” in Washington this month!
We are sending our team to Washington, USA where they will be presenting an interactive session of Customer Experience being driven through...
Read More
20 March 2019
In News
Call And Contact Center Expo
The Merchants team will be presenting ‘Unlocking the potential of the digital human’ at the Call & Contact Centre Expo in London...
Read More
Taking performance to new heights
Achieving the best results ever in 2018, athletes at The Martin Dreyer Change a Life Academy are raising the bar in paddling,...
Read More
15 November 2018
In News
Gold at the ContactCentreWorld Awards in Prague 2018
Premier South African BPO and CMO Company Merchants, a Dimension Data Company, scooped Gold at the ContactCentreWorld Awards held in Prague this...
Read More
Merchants SA Recognised as a Certified Top Employer 2019
Merchants SA has been officially recognised by the Top Employers Institute as a Top Employer 2019 for excellence in employee conditions. Organisations...
Read More
24 June 2018
In News
Aussie/SA partnership to boost cape town revenue by millions
Life admin is the buzz word of the year, and it’s a perfect fit for all those little daily details that everybody...
Read More
23 June 2018
In News
Better equipped agents, mean better customer service
Merchants, South Africa’s longest standing and largest contact centre partner, has supported Harambee install a 39 seat contact centre simulation centre at...
Read More