Merchants continues to lead the way on impact sourcing
During the first quarter of 2021, Merchants created almost 1000 new jobs through its digital recruitment platform, MyCalling....
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Human connection drives successful customer retention
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer...
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The power of digital recruitment to create SA jobs
Traditional recruitment tools are failing South Africa’s unemployed and companies still using them are losing out on key talent as a result....
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The Right BPO Partner is Key to Business Continuity Success
‘Business Continuity’ can be defined as an organisation’s ability to maintain essential functions after a disaster has occurred....
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Traits of successful WFH contact centre agents
Recruiting the right talent is arguably the most important element of a successful work-from-home (WFH) strategy for any business – even more...
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Why SA was voted 2021’s Most Favoured CX Delivery Region
A new report by Ryan Strategic Advisory today identified South Africa as the world’s Most Favoured Customer Experience (CX) Delivery Region....
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Merchants assists South Africans with Work-From-Home challenges through Ekhaya project
As remote working has evolved from an option to a necessity for most businesses in the last few months, Merchants South Africa...
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Merchants SA continues to prioritise impact workers
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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SA’s BPO sector prioritises skills development
In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs...
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Merchants Change a Life Warriors continue to soar
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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