24 June 2018
In Case Studies
WFM methodological facilitation
Couple a challenging economic and political climate with an industry in the throes of a rapid digital evolution and it is little...
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Case Studies
24 June 2018
In Case Studies
iiNet expansion with Merchants
Recognised as a global leader in customer service excellence, iiNet is Australia’s second largest DSL Internet Service Provider (ISP) and the leading...
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24 June 2018
In Case Studies
A partnership with iiNet
iiNet is the third largest internet service provider in Australia. Competing head to head with major industry players like Optus and Telstra,...
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24 June 2018
In Case Studies
A customer story about Cell C
Cell C is one of South Africa’s largest mobile phone operators and offers a wide range of products and services, including voice,...
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24 June 2018
In Case Studies
A customer story about ASDA
ASDA is an instantly recognisable and much-loved retail brand in the United Kingdom. A member of the Wal-Mart family, its retail stores...
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24 June 2018
In Case Studies
A 10 year partnership with ASDA
Millions of customers buy their groceries and products from ASDA.com every week in the UK. Part of the Walmart family, ASDA earnings...
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24 June 2018
In Case Studies
Merchants and CLEVVA ensure service desk agents diagnose and resolve correctly
Merchants' Service Desk Facility in Randburg, Gauteng, supports 28 blue chip end user computer service desks for the Dimension Data Global Service...
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24 June 2018
In Case Studies
iSelect chooses offshore outsourcing to ensure business growth
Established in 2000, iSelect is one of Australia's most well-known health insurance comparative websites, in 2010/2011, the company diversified its offering to...
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23 June 2018
In Case Studies
Merchants breaking the mould
Customer Management Outsourced Service Providers (OSPs) have often been castigated for their lack of technological innovation and an unwillingness to invest in...
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23 June 2018
In Case Studies
A consulting engagement in India
With its headquarters in Mumbai, India, Reliance Jio Infocomm Ltd (RJIL) is a subsidiary of Reliance Industries Ltd - India’s largest private...
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