24 June 2018
In Case Studies
A 10 year partnership with ASDA
Millions of customers buy their groceries and products from ASDA.com every week in the UK. Part of the Walmart family, ASDA earnings...
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Case Studies
24 June 2018
In Case Studies
Merchants and CLEVVA ensure service desk agents diagnose and resolve correctly
Merchants' Service Desk Facility in Randburg, Gauteng, supports 28 blue chip end user computer service desks for the Dimension Data Global Service...
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24 June 2018
In Case Studies
iSelect chooses offshore outsourcing to ensure business growth
Established in 2000, iSelect is one of Australia's most well-known health insurance comparative websites, in 2010/2011, the company diversified its offering to...
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23 June 2018
In Case Studies
Merchants breaking the mould
Customer Management Outsourced Service Providers (OSPs) have often been castigated for their lack of technological innovation and an unwillingness to invest in...
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23 June 2018
In Case Studies
A consulting engagement in India
With its headquarters in Mumbai, India, Reliance Jio Infocomm Ltd (RJIL) is a subsidiary of Reliance Industries Ltd - India’s largest private...
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23 June 2018
In Case Studies
How SAA’s back-office processes drive customer experience
South African Airways (SAA) is the country’s national airline carrier and services most major domestic and international routes. Like many airlines the...
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23 June 2018
In Case Studies
SAA engineering an amazing business recovery
South African Airways (SAA) is South Africa’s national airline carrier. A state-run entity, it services all major domestic and international routes. Like...
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23 June 2018
In Case Studies
A joint-venture story
Silah Gulf is a joint venture between Merchants and the e-Government Authority (eGA) of the Kingdom of Bahrain. It was created to...
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23 June 2018
In Case Studies
Standard Bank – a partnership of equals
Standard Bank has established itself as a leader in banking technology in South Africa. They deliver services through more than 1 000...
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23 June 2018
In Case Studies
Standard Bank – Kenya market assessment engagement
Standard Bank has contact centre operations across multiple African markets and initiated a strategic review of these operations in each country, this...
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