When it comes to giving customers a reason to stay loyal,financial service companies are feeling the pinch. Ever-evolving digital demands mean customers...
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Telecommunications providers enable our connected world and their customers have high expectations. In an always-on digital age, survival is not just about...
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While sales powers the retail industry, competitive advantage is driven through customer loyalty. That means retailers have to work even harder to...
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It’s a fierce market out there for airlines across the globe. Changing customer behaviour and a push to innovate means airlines have...
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Helpdesk clients should enjoy the same experience as your customers. Yet because the service is tech-oriented, it’s often low on the priority...
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Leaders in the sales of DIY, home improvement and building material, Massbuild comprises 105 stores under the Builders Warehouse, Builders Express, Builders...
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Vodacom is a leading African mobile communications company providing a wide range of services including mobile voice, messaging, data and converged services...
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Couple a challenging economic and political climate with an industry in the throes of a rapid digital evolution and it is little...
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iiNet is the third largest internet service provider in Australia. Competing head to head with major industry players like Optus and Telstra,...
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Cell C is one of South Africa’s largest mobile phone operators and offers a wide range of products and services, including voice,...
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