COVID-19 – lessons learned and the ‘new normal’
The world is facing unprecedented times in 2020, as the Coronavirus pandemic has completely shifted the way we live, work and do...
Read MoreThe world is facing unprecedented times in 2020, as the Coronavirus pandemic has completely shifted the way we live, work and do...
Read MoreWhile it might be impossible to predict a crisis like COVID-19, making use of workforce management (WFM) tools in the contact centre...
Read MoreThe popularity of loyalty programmes among global consumers has grown steadily over the last decade, with 2020 statistics showing that 72% of...
Read MoreAs digitalisation continues to shape the way we live and work, data is one of the most valuable assets to businesses and...
Read MoreMerchants is proud to announce the achievement of an impressive B-BBEE Level 2 status, a milestone that places Merchants people, clients and...
Read MoreWith the depressed economy in South Africa affecting business across most industries and sectors – retailers in particular – Merchants SA believes...
Read MoreIf your business is serving customers, you’re in the business of people. To keep your foothold in any market, that means that...
Read MoreFrom streamlining customer experiences to reducing resolution times, automation is helping agents work more efficiently, while driving improved productivity levels. Rather than...
Read MoreHackers are becoming more brazen in the way they target organisations as they hunt for soft targets. Companies who see the value...
Read MoreMerchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer...
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