Human connection drives successful customer retention
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer...
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Articles
The power of digital recruitment to create SA jobs
Traditional recruitment tools are failing South Africa’s unemployed and companies still using them are losing out on key talent as a result....
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The Right BPO Partner is Key to Business Continuity Success
‘Business Continuity’ can be defined as an organisation’s ability to maintain essential functions after a disaster has occurred....
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Traits of successful WFH contact centre agents
Recruiting the right talent is arguably the most important element of a successful work-from-home (WFH) strategy for any business – even more...
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Why SA was voted 2021’s Most Favoured CX Delivery Region
A new report by Ryan Strategic Advisory today identified South Africa as the world’s Most Favoured Customer Experience (CX) Delivery Region....
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Merchants assists South Africans with Work-From-Home challenges through Ekhaya project
As remote working has evolved from an option to a necessity for most businesses in the last few months, Merchants South Africa...
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Merchants SA continues to prioritise impact workers
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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SA’s BPO sector prioritises skills development
In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs...
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Merchants Change a Life Warriors continue to soar
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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Merchants and City of Cape Town partnerships prepares SA youth for 4IR
In October 2020, the City of Cape Town (COCT) announced that it would partner with the National Skills Fund as well as...
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