Merchants goes local with first township based call centre
A state-of-the-art contact centre officially launched in the Jabulani precinct in Soweto earlier this month – as a first step in Merchants’...
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Articles
Merchants employees shine at UN Global Compact’s Young SDG Innovators Programme
After becoming South Africa’s first BPO to join the UN Global Compact, Merchants immediately took the decision to get involved in the...
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TopCo recognises Merchants as a key driver for skills development
Last month, the TopCo Top Empowerment Awards recognised Merchants as a key player in skills and youth development in South Africa. ...
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SA banks missing opportunity in cryptocurrency
As cryptocurrency gains incredible momentum in South Africa, local financial institutions are being presented with a massive opportunity for growth in this...
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Digital banks still need human interaction
The technological changes in banking over last decade have been life changing as - driven by a technological revolution in customer experience...
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Why banking customers prefer to deal with call centre agents
Our 2022 consumer research found that despite the fact that the majority of South African consumers are banking almost exclusively digitally, they...
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Playing for good this Youth Day
To celebrate Youth Day and the powerful results of our partnership with Social Coding, our teams came together to plan and execute...
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Merchants Academy wins at Cape BPO Awards
In 2021, Merchants launched its Academy in line with its dedication to building a strong talent pipeline in South Africa, equipped with...
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No one is unemployable through digital recruitment
South Africa's current unemployment rate of 35.3% is the highest recorded since comparable data collection began in 2008 – making employment creation...
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Merchants becomes first BPO to join UN Global Compact
In an official signing ceremony Merchants today becomes South Africa’s first BPO to join the United Nations Global Compact, the world’s largest...
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