Hybrid delivery is more than remote working
Over the last 18 months, business process outsourcing (BPO), like most industries, has had to quickly and effectively adapt and shift strategies...
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Articles
Merchants competes in 11 categories at 16th Annual CCW Awards
Business process outsourcing (BPO) provider and customer experience partner, Merchants, is proud to announce that it has been chosen as a regional...
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Merchants continues to lead the way on impact sourcing
During the first quarter of 2021, Merchants created almost 1000 new jobs through its digital recruitment platform, MyCalling....
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Human connection drives successful customer retention
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer...
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The power of digital recruitment to create SA jobs
Traditional recruitment tools are failing South Africa’s unemployed and companies still using them are losing out on key talent as a result....
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The Right BPO Partner is Key to Business Continuity Success
‘Business Continuity’ can be defined as an organisation’s ability to maintain essential functions after a disaster has occurred....
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Traits of successful WFH contact centre agents
Recruiting the right talent is arguably the most important element of a successful work-from-home (WFH) strategy for any business – even more...
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Why SA was voted 2021’s Most Favoured CX Delivery Region
A new report by Ryan Strategic Advisory today identified South Africa as the world’s Most Favoured Customer Experience (CX) Delivery Region....
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Merchants assists South Africans with Work-From-Home challenges through Ekhaya project
As remote working has evolved from an option to a necessity for most businesses in the last few months, Merchants South Africa...
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Merchants SA continues to prioritise impact workers
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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