Why SA was voted 2021’s Most Favoured CX Delivery Region
A new report by Ryan Strategic Advisory today identified South Africa as the world’s Most Favoured Customer Experience (CX) Delivery Region....
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Articles
Merchants assists South Africans with Work-From-Home challenges through Ekhaya project
As remote working has evolved from an option to a necessity for most businesses in the last few months, Merchants South Africa...
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Merchants SA continues to prioritise impact workers
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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SA’s BPO sector prioritises skills development
In September 2020, it was reported that South Africa’s business process outsourcing (BPO) sector is poised to create 775 000 new jobs...
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Merchants Change a Life Warriors continue to soar
The Martin Dreyer Change a Life (CAL) Academy changes the lives of talented youths in KwaZulu Natal’s Valley of a Thousand Hills,...
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Merchants and City of Cape Town partnerships prepares SA youth for 4IR
In October 2020, the City of Cape Town (COCT) announced that it would partner with the National Skills Fund as well as...
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Sourcing strategies are key for business success beyond 2020
In the last six months or so, business leaders across industries and sectors have been focused on finding ways in which to...
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The pitfalls of AI for customer experience
The number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with...
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The importance of human connection in the contact centre industry
In today’s digitally driven world, it is safe to say that businesses and brands who do not invest in digital channels are...
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Successful WFH strategies are based on selecting the right people
Work from Home (WFH) has been an option for contact centres for many years, but its utilisation globally has been sporadic at...
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