Sourcing strategies are key for business success beyond 2020
In the last six months or so, business leaders across industries and sectors have been focused on finding ways in which to...
Read MoreIn the last six months or so, business leaders across industries and sectors have been focused on finding ways in which to...
Read MoreThe number of local businesses harnessing AI technology has drastically increased in 2020, as customers look to drive their own experiences with...
Read MoreIn today’s digitally driven world, it is safe to say that businesses and brands who do not invest in digital channels are...
Read MoreWork from Home (WFH) has been an option for contact centres for many years, but its utilisation globally has been sporadic at...
Read MoreWhile work from home (WFH) has been an option for contact centres for many years, its utilisation has been sporadic and limited...
Read MoreIn recent years, South Africa has established itself as a prime location for outsourcing services for global organisations operating across industries and...
Read MoreMerchants is both proud and excited to announce that we have become the first BPO providers in the country of our size...
Read MoreBy definition, Quality Management (QM) ensures that an organisation’s product or service is consistently managed against a standard that assures the organisation...
Read MoreUsing traditional recruitment methods – where a job ad is posted and job seekers send in their CV to the relevant department...
Read MoreSouth Africa’s employment landscape is notoriously competitive, as the country battles an unemployment rate of 29.1% and a youth unemployment rate of...
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