Careers
Get Started
Online Application
Complete the online application process. This can take up to an hour to complete, SO you'll need to you have enough connectivity. Once done, you will have a printable version of a CV you can keep.
Ithuba Day Interview
Your name will be considered, and you’ll be invited to an Ithuba Day in the area near to you. Here you will complete a face-to-face interview.
Talent Pipeline
Once successful, your name will be included in our list of potential agents and once the perfect opportunity is available, we will contact you to start your career.
Why Merchants?
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We offer meaningful and sustainable careers for our people
Training and skills development programmes free of charge
Meaningful benefits
Plenty of growth opportunity
We believe in placing our People at the centre of everything we do
Find The Right Position
Work With The Best
At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.
If you were born to deliver exceptional service, apply to join our professional team and be ready to kick start your career. We’re always looking for expectational talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.
We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.
By joining the team, you will be relentless in delivering easy, positive, brilliant experiences for our customers. You will have the opportunity to learn from over 35 years’ experience in managing contact centre operations across the globe. We are backed by Dimension Data – a global specialist IT service and solution provider, and NTT – one of the largest telecommunication companies in the world.
Join us today!
We’re not the only ones who feel we offer great conditions for our people
