Learn what Merchants had to say about Workforce optimisation from the Dimension Data Customer Experience Benchmarking Report 2019.

We Design, Build And Operate Award Winning Contact Centres

Merchants is a leading BPO solutions provider, specialising in customer experience and customer interactions.

About Merchants

As experts in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement. Today’s customers expect to use multiple ways of communicating, which is why your customer experience is more important than ever. We have been operating since 1981 in the contact centre industry.

Making Digital Human

What We Do Best

Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. 

We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.


Find The Right Position

Work With The Best

If you’re looking for a career in Customer excellence, look no further. Merchants is committed to giving their people great opportunities and a collaborative working environment that promotes growth and learning.

By working at Merchants, we hire based on potential. You will receive great benefits, expert training and endless opportunities.

Our people are at the centre of everyone we do and if you want to join our Merchants family, Apply online, it takes less than an hour and 1MB of data to start.

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