Your customer experience is the key to creating powerful connections with people, at the right time and in the right way.
As specialists in Business Process Outsourcing (BPO), and the Contact Centre industry, we know how to deliver the right multi-channel customer experience, to meet changing customer expectations.
By working with Merchants, your business will enjoy:
Decades of experience in delivering multi-channel contact centres, with the right blend of people, technology and processes.
Customer management solutions that deliver brilliant customer experiences, in line with your brand vision.
Improved efficiency and access to innovation and the best skills on the market, which means you can focus on your core business.
We’re all about providing the right customer experiences, so you can focus on what you do best. Whether you need help with a specific service element, or full customer lifecycle management, we’ll help you transform your customer relationships and deliver real business value.
We manage staff recruitment, training and management, to remove the worry of overheads and extra administration. As your contact centre partner, we focus on your business success. We’ll take the knocks and reach the targets, and give you easy access to expert staff, best practice standards and innovative technology.
Our flexible sourcing options mean you only pay for what you need. To help you make better decisions that grow your business, we’ll integrate with your systems and offer in-depth analytics, to give you meaningful reports and insights.. For other system solutions, you can choose from our full contact centre service and facilities, or our tailored solutions for IT Service Desk, Retention, Quality Management and Workforce Management, Sales, Card Services, Back Office, Analytics, Recruitment Support, Technology, Connectivity, Facilities, Business Continuity, Integration and Security.
If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.