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Join as a Customer Experience Agent.

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  • Online Application

    Complete the online application process. This can take up to an hour to complete, SO you'll need to you have enough connectivity. Once done, you will have a printable version of a CV you can keep.

  • Ithuba Day Interview

    Your name will be considered, and you’ll be invited to an Ithuba Day in the area near to you. Here you will complete a face-to-face interview.

  • Talent Pipeline

    Once successful, your name will be included in our list of potential agents and once the perfect spot opens we will contact you to start your career.

Why working for Merchants is a good move

  • Receive Professional Training For Free

    We Offer Meaningful Benefits

    • – Transport Solutions
    • – Fresh Fruit and Interactive Break Rooms
    • – Wellness Programmes

    After 12 Months You Have An Opportunity To Join Our Development Programmes

    • – Future Leader Programme
    • – Community Programmes
    • – Tuition Assistance

    Growth Opportunities Into New Roles

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Find The Right Position

Work With The Best

We have a team of dedicated Trainers, Team leaders and senior Managers who are passionate and ready to share knowledge.

If you were born to deliver exceptional service, apply to join our professional team and be ready to start your future career. We’re always looking for the best talent and are known around the world for our outstanding customer experience using the latest technology, best practice models and processes, and innovative ground-breaking training techniques.

We place our people at the centre of everything we do, and believe that the way you treat your customers and people can make or break A business.

By joining the team, you will be relentless in delivering easy, positive, brilliant experiences. Learn from over 35 years’ experience in managing contact centre operations across the globe. We are backed by Dimension Data – a global specialist IT service and solution provider, and NTT – one of the largest telecommunication companies in the world.

Our Vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

We’re not the only ones who feel we offer great conditions for our people

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