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What We Do Best

Merchants, a Dimension Data company, is a specialist in Business Process Outsourcing (BPO) and have excelled in the Contact Centre industry ensuring that Customer Experience Management, Quality Measurement and Workforce Management are all interwoven into the business process. We are driven to create easy, positive and brilliant customer experiences so you, our client, can focus on doing what you do best.

We manage all the integral elements of a contact centre, as well as provide the infrastructure and technology to support a superior solution for your customers. Merchants offers a multi-channel outsourcing suite of products, and we train our people to be real partners in building your business and servicing your customers with passion.

You can select either our full Contact Centre service and facilities or take our tailored solutions for quality management, consulting and workforce management implementation. We have over 35 years’ experience in industry best practices, and our professional staff are enabled to provide insight regardless of the query.

You can select either our full Contact Centre service and facilities or take our tailored solutions for quality management, consulting and workforce management implementation. We have over 35 years’ experience in industry best practices, and our professional staff are enabled to provide insight regardless of the query.

Let us help us you streamline your business to save money and grow the way you want to.

Complete the fields below and our team will contact you within 48 hours to discuss the perfect fit for your business.