Learn more about the 2,131 skilled professionals who have joined the Merchants Family.

What We Do

About Merchants

As experts in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

Today’s customers expect to use multiple ways of communicating, which is why your customer experience is more important than ever. With over 35 years of expertise in the contact centre industry, we know what works and what doesn’t. We are relentless in delivering easy, positive and brilliant customer experiences.

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What We Do Best

Merchants is a global leading Customer Management Outsourcing solution provider specialising in delivering exceptional customer experiences across multi-platforms. We are the pioneers in the contact centre industry and leveraging innovative technologies to gather customer insights. We have over 35 years of experience in designing, building and operating award-winning contact centres around the world on behalf of blue chip clients.

We recruit, manage and train qualified staff members who are passionate about excellence. Our world class professionals have unique industry knowledge and our services range from full service, bespoke design work and consultation services. Our vision is to have a world where customer satisfaction is your competitive advantage.

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Work With The Best

If you’re looking for a career in Customer excellence, look no further. Merchants is committed to giving their people great opportunities and a collaborative working environment that promotes growth and learning.

Our clients know that a Merchants staff member delivers the best they can in a professional manner with relentless delivery in creating easy, positive and brilliant experiences. You will receive great benefits and expert training. Dull and dreary is in the past when you work for Merchants your future is bright and opportunities vast. We take great pride that we place our people at the centre of everything we do.

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